frequently asked questions
Where do you ship?
The Wright Stories ships to all addresses in the continental US. Unfortunately, The Wright Stories does not ship to Hawaii, Alaska, or U.S. Territories, including Puerto Rico and Guam. At this time we do not ship internationally.
All US orders over $300 qualify for free standard shipping at checkout. Once an order is placed we cannot make any changes or cancellations prior to shipping. Shipping rates are calculated based on product weights. Large items, even if they are lightweight, incur higher shipping costs due to the volume of the shipping box.
How long will it take to receive my order?
Orders begin processing within 24 hours of being placed online and should ship out within 3-5 standard working days. Orders placed after 3 PM Pacific time will begin processing on the following business day.
Can I check the status of my order online?
Upon purchase, you will receive an email from The Wright Stories confirming that your order has been placed. You will receive another e-mail notification with tracking information when your order has been shipped.
What if my product arrives damaged?
The Wright Stories stands behind our products 100%. Each piece is vigilantly packed to guarantee safe transportation. In the event that damage occurs in transit or you discover any manufacturing defects, please contact us immediately at firstname.lastname@example.org.
Returns & Refunds
We really hope you love your purchase! But, if you are not completely satisfied with your purchase we do accept returns and exchanges on all items with the exception of sale items. All items must be in the condition you received them in, and any jewelry/apparel must be unworn. We offer a full refund on items returned within 30 days of receiving your order, and store credit after 30 days. Items that are broken, used, washed or damaged may not be returned.
Your original form of payment will be credited for the price of item less the shipping unless the product is determined defective. The buyer will be responsible for return shipping if the item is being returned because it does not suit the buyer's taste. Your credit will appear after we have received and processed your returned item through our return procedure.
If you have return inquiries you may contact us at email@example.com
*Please include your name, order number and reason for return
USAGE AND CARE
Some poufs or blankets may arrive with some slight marks or holes a.k.a. pre-loved. While some stains are just part of this new-to-you item, others can be spot cleaned. Slightly damp a white, clean cloth, dip in mild soapy water and remove marks. Let the fabric dry naturally, away from direct heat or sunlight.